About the Program

The Improving Physician-Patient Communication Teleconference Series is a two-part teleconference series that supports organizations seeking to improve the patient experience through the development of an effective physician-patient communication training program.

Teleconference #1: What Is Effective Physician-Patient Communication & Why Is It Important?

• Understand the key elements and importance of effective physician-patient communication
• Understand key components of an effective communication training program
• Review options for training physicians and discuss key considerations

Teleconference #2: Developing and Rolling Out an Effective Communication Training Program

• Learn how to analyze your physician level data to identify your target population on which to focus improvements
• Learn how to select demonstrator sites to begin improvements
• Learn effective strategies for recruiting and engaging demonstrator sites
• Learn how to create an Aim Statement and develop a measurement strategy to evaluate effectiveness of the program

Who Should Attend?

To get the most out of the Improving Physician-Patient Communication Teleconference series and maximize your organization's success, we strongly encourage organizations that meet all of the following criteria to join the series:

• Improving patient experience is part of your organization's strategic initiatives
• There is a day-to-day project manager assigned to focus on improving patient experience
• There is a senior medical leader (or physician champion) participating in your patient experience or doctor-patient communication initiative
• Your organization conducts a physician (or practice) level patient experience survey at least annually