Overview

The three-part Doctor-Patient Communication teleconference series helped organizations understand how to make and sustain improvements in their Patient Assessment Survey (PAS) doctor-patient communication scores. This teleconference series taught participants how to:

• Develop an effective training program to improve PAS scores
• Apply techniques to engage physicians and improve communication skills at their practices
• Measure and evaluate the effectiveness of their training program
• Test and implement strategies in physician practices and sustain improvements over time