Programs
Improving Patient Experience Program Area
Improving the Patient Experience Teleconference Series

Overview

Introduction to Improving the Patient Experience is a two-part teleconference series that helps organizations understand the basics of improving the patient experience, including key drivers and high-impact changes.

Status

Registration is closed for the April 2010 teleconferences. Another session is being offered August 3 & 10, 2010. Please see below for previous presentations and audio recordings:

Date Event Session Information
April 1, 2010 Intro to Patient Experience: Key drivers and high-impact changes to improve the patient experience Teleconference 1 Download presentation (PPT)
Stream Audio (Windows Media Audio)
April 7, 2010 Intro to Patient Experience: Survey and feedback methods Teleconference 2 Download presentation (PPT)
Stream Audio (Windows Media Audio)

Benefits

  • Understand the key drivers of patient satisfaction
  • Learn the high-impact changes that have been proven to be effective by several California medical groups/IPAs
  • Learn the features of, and how to implement, an effective feedback system for physicians

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