Programs
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Improving Patient Experience Program Area
Introduction to Improving the Patient Experience Teleconference SeriesTwo-part teleconference series on key drivers of the patient experience, changes that improve the patient experience, and how to develop a feedback system for cliniciansStatus: August 3 & 10, 2010 | Join Improving Telephone Access TeleconferenceA teleconference summarizing successful techniques and approaches used by a medical group to improve telephone accessStatus: April 22, 2010 | Closed
Physician-Patient Communication Teleconference SeriesThree part teleconference series on how to begin improving physician-patient communication in your organization, with presentations from medical groups/IPAs and national experts highlighting successful approaches and tacticsStatus: September 1 & 13, 2010 | Join Physician-Patient Communication Coaching WorkshopOne-day workshop for leaders in your organization who wish to develop an understanding of effective physician-patient communication techniques and to develop skills to coach physicians to improve physician-patient communicationStatus: September 29, 2010 | Closed Program ResourcesPractical tools, resources, articles, links and more for the Improving Patient Experience program area |