2009 Highlights & Accomplishments

In 2009, 689 leaders from 86 physician organizations, caring for a total of 4,765,040 HMO enrollees, attended on-site CQC training programs to improve clinical quality, patient experience or cost of care.  CQC offered 14 on-site days and 20 teleconferences in 2009 through a combination of year-long and one-day programs.  Participating physician organizations support practices caring for millions more PPO, FFS Medicare and Medi-Cal patients.

CQC Wins First-Ever Innovators Award from California Department of Managed Health Care for the Inland Quality Collaborative Program.

CQC Published proven strategies for Reducing Use of the Emergency Department (ED)

CQC Published the 2nd edition of proven strategies to Improve the Patient Experience

Physician Groups Improve Patient Experience Scores: Organizations spreading key changes initiated in the first wave of the Improving Patient Experience Collaborative are improving faster than the statewide trend

Physician Groups participating in the Inland Quality Collaborative show greater improvement than non-participants on chronic care P4P measures

Disease Management Programs Inventory Improves Relationships between Health Plans and Physician Groups

"The online programs inventory is a marvelous collaborative effort (I could say 'masterpiece' among the health plans).  They need to be applauded for stepping up to the plate and providing such good resource material." - Case Manager, Hill Physicians... Read more